Faulty within Manufacturer Warranty

Manufacturer's warranty

Some of our products  with a manufacturer's warranty (e.g. 1 or 2 years). If your product is covered by a manufacturer's warranty, you will find all the details on product description.

If during the period of the warranty, one of our high quality products should fail to be of an acceptable quality, please do not hesitate to contact us info@fishmartaquarium.com.au  for assistance. Please note that any manufacturer's warranty and Fishmart Aquarium  change of mind policy are additional to your rights under the Australian Consumer Law.

The Australian Consumer Law

The Australian Consumer Law (brought into effect 1st January 2011) gives consumers a comprehensive set of rights for any goods or services purchased. These are called Consumer Guarantees, which means goods must be of acceptable quality and fit for the purpose they were designed for. Goods of acceptable quality will be:

- Fit for all the purposes for which goods of that kind are commonly supplied;

- Acceptable in appearance and finish;

- Free from defects;

- Safe and durable.

If goods or services fail to meet a guarantee, the consumer is entitled to a remedy in an attempt to right the fault (providing the goods were not used in an 'abnormal manner'). Should your goods fail to be of an acceptable quality due to a major failure you are entitled to a refund or replacement. A major failure is defined as:

- The goods are significantly different from the description, sample or demonstration model shown to the customer;

- The goods are substantially unfit for their normal purpose and cannot easily be made fit, within a reasonable time;

- A reasonable customer would not have bought the goods had they known there was a fault/defect; or

- The goods are unsafe.

If the failure is not major, you are also entitled to a repair or replacement within a reasonable timeframe or a refund if a repair or replacement is not feasible.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

What do I do if my product is faulty?

At Fishmart Aquarium , we never want a faulty product, but unfortunately this happens from time to time. Many of our Aquarium products  come with a manufacturer's  warrenty  that can last for one or more years.FI recommends that If you experience a fault or defect with a product that has a manufacturer’s warranty, you can contact us info@fishmartaquarium.com.au  for assistance. . You are also entitled to return to our  Fishmart Aquarium  store with the faulty product and acceptable proof of purchase for an alternative remedy.

What is 'acceptable proof of purchase'?

The best proof of purchase is a receipt.